Search - List of Books by Jacques Horovitz

Total Books: 12
A Dream With a Deadline Turning Strategy Into Action
Beyond Traditional Marketing  Innovations in Marketing Practice
2005 - Beyond Traditional Marketing Innovations in Marketing Practice [IMD Executive Development Series] (Paperback)
ISBN-13: 9780470011461
ISBN-10: 0470011467
Genre: Business & Money
  ?

Service Strategy Management Moves For Customer Results
2004 - Service Strategy Management Moves for Customer Results (Hardcover)
ISBN-13: 9780273675839
ISBN-10: 0273675834
Genre: Business & Money
  ?

Die sieben Geheimnisse erfolgreicher Service-Strategien
2000 - Die Sieben Geheimnisse Erfolgreicher Service-strategien (Paperback)
ISBN-13: 9783827270191
ISBN-10: 3827270197
  ?

Seven Secrets of Service Strategy
2000 - Seven Secrets of Service Strategy (Hardcover)
ISBN-13: 9780273635772
ISBN-10: 0273635778
Genre: Business & Money
  ?

How to Win Customers Using Customer Service for a Competitive Edge
Total Customer Satisfaction Lessons from 50 European Companies with Top Quality Service
Top Management Control in Europe
Top Management Control in Europe (Hardcover)Hardcover
ISBN-13: 9780312809089
ISBN-10: 0312809085
  ?

Top Management Control in Europe
Top Management Control in Europe (Hardcover)Hardcover
ISBN-13: 9780333268285
ISBN-10: 0333268288
Genre: Business & Money
  ?

Total Customer Satisfaction Putting the World's Best Programs to Work
Total Customer Satisfaction Putting the World's Best Programs to Work [Financial Times] (Hardcover)
ISBN-13: 9780786301089
ISBN-10: 0786301082
Genre: Business & Money
  ?

Winning Ways Achieving Zero-Defect Service
Winning Ways Achieving Zero-defect Service (Hardcover)
ISBN-13: 9780915299782
ISBN-10: 091529978X
Genres: Business & Money, Reference
  ?

Service entscheidet Im Wettbewerb um den Kunden
Service Entscheidet Im Wettbewerb Um Den Kunden (Other)
ISBN-13: 9783593340111
ISBN-10: 3593340119
  ?