Yes, it is declared "lost" by the system. The question of whether you get credit for the book depends on where you bought the DC. This is very well explained in the Help Docs:
A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.
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As the sender, you should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover your book if it truly has been lost in the mail.
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If USPS does return your book to you, and it is undamaged, you should ask the requestor (using the button on the Lost transaction in your Transaction Archive) if she still wants it. If she does, you can re-send it. If she does not, you can repost it.
If you sent the book with PBS-DC and it has been recorded as delivered by USPS:
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If the requestor has not marked the book received by a week after the delivery scan, contact us. We will look into it.
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You will already have gotten your credit when the barcode was scanned by USPS.
If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS:
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Contact the requestor from the "lost" transaction in your Transaction Archive.
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If the requestor does not respond to your PM within a few days, contact us and we will look into it.
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We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
If you sent the book with PBS-DC and it was never scanned (this does happen, rarely), contact us. PBS could not give QuickCredit if our system was never notified of a barcode scan. If your sending record is good, you will get your credit for sending the book. This is the CreditAssurance part of PBS-DC.
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