A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Printable Postage has been used to send the book. The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the contiguous U.S.
If your book has been longer than 2 weeks in transit, and has not been marked received:
Remember that the requestor may be away from home and unaware if the book has arrived.
If this is the case, he or she can mark it received when he or she returns home.
- If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
- If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive.
- A book sent to an inactive account (one which the system has deemed inactive because the accountholder is not logging in, despite emails notifying him or her that this is needed) will be marked received by the system.
If you sent the book with Printed Postage and it has been recorded as delivered by USPS but hasn't been marked received yet:
If you sent the book with printed postage/tracking purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:
- First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
- If the requestor does not respond to your PM within five days, contact us and we will look into it.
- We cannot grant credit for postage or tracking purchased outside PBS, but we can check if this requestor has become inactive.
- If this requestor is inactive, your book should be marked received by the system.
If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS. This does not mean that the book is actually lost; it may simply be delayed en route. You can read more about Lost books in A book I sent is lost in the mail!.
A book I sent is lost in the mail!
I sent my lost book with tracking and the email says I didn't!
My request disappeared!
When will I get my credit for sending a book?