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Please help me, Im new here and I apparently mixed up the address's on the boxes so 2 members got the others books. How do I recify this problem, Whats the best and quickest way to make it right
Welcome Michele. You're not the first one to do that. Here's how the site says to handle mixing up the address on shipments along with the link in the help section:
If you mixed up two requests and sent the wrong books to two people:
If you can't get the correct book(s) to the correct person/people (one or more of the recipients does not want to send it or is not Responding to your messages, or the mis-sent book has been damaged, or you never actually had the correct book, etc):
Note: The best way to avoid mixing up requests is to:
Last Edited on: 8/28/12 11:33 AM ET - Total times edited: 1
Hopefully, the members contacted you before they marked the books "received with a problem". If the packages are both still on your "Books I Mailed" tab, that is ideal. You have NOT yet received the credits for the book packages at this point.
You would ask each member to forward the package to the other member (message the other person the correct address). You would compensate them for the postage to do so (usually by friending then a credit (or two, if the boxes will cost more than standard media mail postage)), but it could also be by mailing them stamps or a check or whatever you agree on with them.
Each person marks the books received when they get the correct package, so you get the original credits for mailing the books ... both of them have been made whole, and you are only out the "extra" credits to compensate the members for the extra postage they paid.
It is a little more complicted if they other members already marked the books received (and they are not on your tab anymore). In this case, you have received the credits for the books. The easiest thing to do at this point is just to refund the credits, in my opinion, and let each member re-order the correct books themselves.
But if you really want to fix it, you would do the same thing, basically, hold off on any credit refunds. Ask the members to mail each other the books. When they get the correct books, they let you know, and at that point, if they are happy (the books are postable), then you keep the credits that you already received. If they are unhappy (feel the books have some other problem or whatever, you would have to work with them to refund the credits or whatever)