Tracie D. reviewed on 11/15/2010

I recommend this book to everyone. Although the historical references are quite dated (presidential examples may be lost on many younger generations), the basic advice is gold. If you implement just one of his suggestions, you'll turn your world around. The day I started making a point to use people's names (the word every human loves to hear) the world was almost instantly friendlier. I'm not exaggerating. These simple steps make a huge difference.

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