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BE OUR GUEST : Perfecting the art of customer service (Disney Institute Leadership Series)
BE OUR GUEST Perfecting the art of customer service - Disney Institute Leadership Series
Author: The Disney Institute, Michael D. Eisner
For years, the Disney Institute has offered seminars to scores of business professionals who flock to Walt Disney World in order to learn the techniques and philosophies that allow The Walt Disney Company to achieve extraordinary success. The Institute's seminars are designed to share with other companies the insights of Disney's approach, so th...  more »
ISBN-13: 9780786853076
ISBN-10: 0786853077
Publication Date: 5/1/2001
Pages: 208
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Publisher: Disney Editions
Book Type: Hardcover
Members Wishing: 0
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