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Becoming a Customer-Focused Organization
Becoming a CustomerFocused Organization
Author: Craig Cochran
"The customer is the sole reason organizations exist," Craig Cochran points out throughout this concise and practical book, which outlines the fundamentals of building process controls around internal and external customers? true needs. Cochran walks readers through a self-assessing customer focus inventory and from there explains how an organiz...  more »
ISBN-13: 9781932828054
ISBN-10: 1932828052
Pages: 196
Edition: 1
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Publisher: Paton Press
Book Type: Paperback
Members Wishing: 0
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