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Course Ilt Excellence in Service: Advanced (ILT (Axzo Press))
Course Ilt Excellence in Service Advanced - ILT Axzo Press
Author: Axzo Press
This ILT Series course builds on the skills taught in the Excellence in Service: Basic course. In the Advanced course, students will learn how to determine what customers want, and evaluate the service provided. Students will also learn how to create, implement, and monitor service standards. Course activities also cover conducting interviews, t...  more »
ISBN-13: 9780619214531
ISBN-10: 0619214538
Pages: 114
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Publisher: Axzo Press
Book Type: Spiral-bound
Members Wishing: 0
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