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Customer Relationship Management Essentials (Prima Development)
Customer Relationship Management Essentials - Prima Development
Author: John Gosney, Thomas P. Boehm
A companys e-business prospects are often derailed by poor customer support because companies dont understand the frantic pace of Internet time. Procurement, fulfillment, and post-sale support can be severely crippled by poor communication channels. Customer Relationship Management explains the circular relationship between suppliers, technolo...  more »
ISBN-13: 9780761528456
ISBN-10: 0761528458
Publication Date: 10/26/2000
Pages: 256
Edition: 1st
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Publisher: Premier Press
Book Type: Hardcover
Members Wishing: 0
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