Search - Customer Service : Career Success Through Customer Satisfaction (NetEffect Series) (3rd Edition)

Customer Service : Career Success Through Customer Satisfaction (NetEffect Series) (3rd Edition)
Customer Service Career Success Through Customer Satisfaction - NetEffect Series - 3rd Edition
Author: Paul R. Timm
KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty. The coverage includes positive attitude, customer turnoffs, dissatisfied customers, customer expect...  more »
ISBN-13: 9780131779969
ISBN-10: 0131779966
Publication Date: 7/7/2004
Pages: 240
Rating:
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2.5 stars, based on 1 rating
Publisher: Prentice Hall
Book Type: Paperback
Members Wishing: 0
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