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Customer Service for Dummies
Customer Service for Dummies
Author: Karen Leland, Keith Bailey, Giles H. Bateman
In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive. Customer Service For Dummies, 2nd Edition, brims with hot tips, techniques, and lots of...  more »
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ISBN-13: 9780764552090
ISBN-10: 0764552090
Publication Date: 9/24/1999
Pages: 456
Rating:
  • Currently 3.5/5 Stars.
 2
3.5 stars, based on 2 ratings
Publisher: For Dummies
Book Type: Paperback
Reviews: Member | Amazon | Write a Review

Top Member Book Reviews

 reviewed Customer Service for Dummies on + 61 more book reviews
Helpful Score: 1
If you're thinking of taking a customer service job, this book should be on your reading list. Surprisingly in-depth for a "Dummies book.
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 reviewed Customer Service for Dummies on + 12 more book reviews
Basic info. Well presented.


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