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Delivering Quality Service
Delivering Quality Service
Author: Valarie A. Zeithaml
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on ...  more »
ISBN-13: 9780029357019
ISBN-10: 0029357012
Publication Date: 3/19/1990
Pages: 226
Rating:
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4 stars, based on 4 ratings
Publisher: Free Press
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 0
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