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Delivering Quality Service
Delivering Quality Service
Author: Valarie A. Zeithaml
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on ...  more »
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ISBN-13: 9781439167281
ISBN-10: 1439167281
Publication Date: 3/25/2009
Pages: 240
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Publisher: Free Press
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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