How to Be a BetterNegotiator Author:John Mattock, Jons Ehrenborg The art of negotiation is one of the key tools for business success. In this hands-on guide, the authors offer a user-friendly approach to understanding the techniques for effective negotiations in everyday business situations. How to Be a Better Negotiator provides step-by-step advice on getting a better deal, proven negotiating tips and techni... more »ques, as well as forms, checklists and self-assessment exercises. This book ensures that by understanding the importance of the formalities of negotiating as well as planning and listening, managers will be able to negotiate the best deals for their organizations.« less