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How To Measure Service Quality Customer Satsifaction : The Informal Field Guide for Tools and Techniques
How To Measure Service Quality Customer Satsifaction The Informal Field Guide for Tools and Techniques
Author: Chuck Chakrapani
You've heard the buzzwords: service quality; quality improvement; customer satisfaction. You've seen the techniques: fishbone diagrams; flow charts; brainstorming. Never before have so many service quality and customer satisfaction techniques been gathered, efficiently organized, and clearly presented in a single volume. This unique guide takes...  more »
ISBN-13: 9780877572671
ISBN-10: 0877572674
Publication Date: 7/1/1999
Pages: 282
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Publisher: South-Western Educational Pub
Book Type: Hardcover
Members Wishing: 0
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