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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Ownership Quotient Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Author: James L. Heskett, W. Earl Sasser, Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. — Employee-owners exhibit such enthusiasm for their organization that they infect countless custom...  more »
ISBN-13: 9781422110232
ISBN-10: 1422110230
Publication Date: 12/8/2008
Pages: 272
Rating:
  • Currently 3.5/5 Stars.
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3.5 stars, based on 1 rating
Publisher: Harvard Business School Press
Book Type: Hardcover
Members Wishing: 1
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