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Putting Customers First (Essential Managers)
Putting Customers First - Essential Managers Author:Ken Langdon, Andy Bruce Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build better realtionships. "Putting Customers First" shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop tec... more »hniques to create loyal customers.« less