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Putting Customers First (Essential Managers)
Putting Customers First - Essential Managers
Author: Ken Langdon, Andy Bruce
Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build better realtionships. "Putting Customers First" shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop tec...  more »
ISBN-13: 9780751338454
ISBN-10: 0751338451
Publication Date: 8/29/2002
Pages: 72
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Publisher: Dorling Kindersley Publishers Ltd
Book Type: Paperback
Members Wishing: 0
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