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Quality: From Customer Needs to Customer Satisfaction
Quality From Customer Needs to Customer Satisfaction
Author: Bo Bergman, Bengt Klefsjo
Aimed at academic and industry courses teaching Total Quality Management, this text shows how to handle the quality improvement process during all steps of a product's life cycle, from customer needs to customer satisfaction, as well as in the support process of an organization. The authors describe philosophies as well as mathods and techniques...  more »
ISBN-13: 9780077090166
ISBN-10: 0077090160
Publication Date: 10/1994
Pages: 478
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Publisher: Mcgraw-Hill College
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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