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Quality From Customer Needs To Customer Satisfaction
Quality From Customer Needs To Customer Satisfaction
Author: Bo Bergman, Bengt Klefsjo
Aimed at academic and industry courses teaching Total Quality Management, this text shows how to handle the quality improvement process during all steps of a product's life cycle, from customer needs to customer satisfaction, as well as in the support process of an organization. The authors describe philosophies as well as mathods and techniques...  more »
ISBN-13: 9789144041667
ISBN-10: 9144041667
Publication Date: 3/31/2004
Pages: 608
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Publisher: Studentlitteratur AB
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 0
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