1997 - Real Time Preparing for the Age of the Never Satistied Customer (Hardcover) ISBN-13: 9780875847948 ISBN-10: 0875847943 Genre: Business & Money 2 1991 - Relationship Marketing Successful Strategies for the Age of the Customer (Hardcover) → Paperback ISBN-13: 9780201567694 ISBN-10: 0201567695 Genre: Business & Money ? |