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Satisfaction: How Every Great Company Listens to the Voice of the Customer
Satisfaction How Every Great Company Listens to the Voice of the Customer
Author: Chris Denove, James Power
The ultimate guide to customer satisfaction, from the people who understand it better than anyone — For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company?s senior executives, Chris Denove and James D. P...  more »
ISBN-13: 9781591841647
ISBN-10: 159184164X
Publication Date: 6/26/2007
Pages: 288
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Publisher: Portfolio Trade
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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