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The Service Pro: Creating Better, Faster, and Different Customer Experiences
The Service Pro Creating Better Faster and Different Customer Experiences
Author: Tate, Josh Stroup
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service. More about the Service Pro...  more »
ISBN-13: 9780874257311
ISBN-10: 087425731X
Pages: 112
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Publisher: HRD Press
Book Type: Paperback
Members Wishing: 0
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