During my first day of signing up for PBS, I received requests for three of my books. Somehow, I managed to put two of the books in the wrong label wrappers. Both of the buyers have been understanding and I am going to send them postage to send the books on. One of the people who received a wrong book said that the wrapper was torn up in the mail.

My question is, What happens if a buyer is unsatisfied with their book when they receive it? Does something bad happen to my account? How do you go about refunding credits?

Any help would be appreciated.

Thank you : )

-Caitlin

From the Help Center:

If your book was marked as "Damaged by USPS"

• This means the book was damaged en route by USPS.
  • USPS has a superb record of delivering packages intact, but accidents do happen. If the package was wrapped properly and this was just bad luck, then you do not need to refund the credit.
  • If the method with which the book was wrapped could have contributed to its damage en route, you should read here for guidance in wrapping a book. The main points are: use plenty of tape (2-inch shipping tape, not Scotch), especially to reinforce corners and seams, and make sure that your shipment is completely enclosed within the packaging (there should be no portion of the book(s) inside exposed).
  • If your book was damaged en route due to poor packaging, you should refund the credit.

On refunding a credit: http://www.paperbackswap.com/help/help_item.php?id=173

ETA - As far as something happening to your account because of "bad" transactions - I would only worry about this if it becomes frequent, as in almost every single request. Pbs does look at your account standing, but it would take a lot for TPTB (the powers that be) to take any action, especially since you're a newbie. I wouldn't worry too much about it.

Welcome to PBS, Caitlin! Hope everything gets worked out for you. :)