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Supervision in the Hospitality Industry (Wiley Service Management Series)
Supervision in the Hospitality Industry - Wiley Service Management Series
Author: Jack E. Miller, Mary Porter, Karen Eich Drummond
This revision focuses on the special characteristics needed to effectively manage a restaurant, hotel, hospital, school or other institutional service staff. Divided into four parts, it provides an understanding of management techniques and skills through coverage of leadership, communication, recruitment and selection; orientation and training;...  more »
ISBN-13: 9780471549048
ISBN-10: 0471549045
Publication Date: 4/1992
Pages: 400
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Publisher: John Wiley Sons Inc
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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