Search - Technology and Customer Service: Profitable Relationship Building (NetEffect Series) (NetEffect Series)

Technology and Customer Service: Profitable Relationship Building (NetEffect Series) (NetEffect Series)
Technology and Customer Service Profitable Relationship Building - NetEffect Series
Author: Paul R. Timm, Christopher G. Jones, Paul R. Timm
Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. Thi...  more »
ISBN-13: 9780130989901
ISBN-10: 0130989908
Publication Date: 5/13/2004
Pages: 208
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Publisher: Prentice Hall
Book Type: Paperback
Members Wishing: 0
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