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Total Quality Management: Text, Cases and Readings
Total Quality Management Text Cases and Readings
Author: Joel E. Ross
European companies now have the opportunity to learn the secrets of those US companies who have implemented successful TQM programmes. This textbook teaches the key principles of TQM using the major categories of the Malcolm Baldridge Award Criteria. Divided into two interrelated parts, the first part of the book comprises chapters covering the ...  more »
ISBN-13: 9780749413460
ISBN-10: 0749413468
Publication Date: 7/30/1994
Pages: 352
Edition: 2nd
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Publisher: Kogan Page Ltd
Book Type: Paperback
Members Wishing: 0
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