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Search - What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability

What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability
What Customers Value Most How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers Satisfied Customers Increased Revenue Improved Profitability
Author: Stanley A. Brown
Based on extensive current research from the Coopers & Lybrand IDEAS study of over 1,800 North American companies, this superlative guide describes the various ways organizations reach out and touch customers and how they can improve the process behind this contact. Contains a detailed, four-step procedure which provides a formula for success. F...  more »
ISBN-13: 9780471641230
ISBN-10: 0471641235
Publication Date: 3/1996
Pages: 288
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Publisher: John Wiley Sons
Book Type: Hardcover
Members Wishing: 0
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