Help Center - Why are there canceled/lost books in my Transaction Archive that I know were sent/received?

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The Transaction Archive holds all past transactions (completed, lost, canceled, problem). That means that there are often "duplicate" entries for a title. For example, if one sender declines your request and it is passed to the next sender and you get the book and mark it received, you will have one canceled AND one completed transaction for that title in your Transaction Archive. See more about this below.

Also:

  • Remember that ACTIVE transactions will not appear in the Transaction Archive. 
  • ACTIVE transactions are on the tabs in My Account:
    • click My Account and scroll down if necessary to see the different tabs (Requested From Me, Books to mail, Books I've Requested, En Route to Me, Wish List Holds). 
    • Clicking each tab will show you the active transactions in that category.
    • If you do not have any active transactions in that category, no corresponding tab will appear on My Account.

The Transaction Archive (TA) shows ALL PAST TRANSACTIONS, which (as above) include canceled, lost, problem and successfully completed transactions. 

  • That means that one title may be appear in more than one transaction. 
    • For example, if one sender declined to send you a book, that transaction will appear in your TA as "Canceled" (an X will be on the icon to left of the transaction). 
    • And then when the request was passed along to a new sender who sent the book, and then you marked it received, that second transaction **for the same title** will also appear in your TA, but as "Completed Successfully" (green checkmark on icon to left of transaction). 
    • Similarly, if you request a book and it is declared lost en route to you, and then request another copy and mark it received, there will be two transactions for the title in your TA--one lost, one successfully completed.
  • You can see more information about the status of a book by putting your cursor over the icon to the left of it and seeing the text that pops up.

When a book is marked received (from active transactions or the TA)  it will give the sender credit. 

  • If you are unsure if you have done this for a book you received, simply:

    • Sort the TA by "Requested by Me" - "All" - "title" - "Descending", and click
    • Then scroll down to look at all the transactions for that title. 
    • If one of them has a green checkmark beside it, you marked that copy received. 
      • You can see who sent it to you by looking at the name of the sender on the right side of the transaction. 
    • If none of them has a green checkmark, you never marked any copy of this title received.
      • Again, you can tell the different senders apart by looking at the names to the right of each transaction. 
    • You can send a Personal Message to any sender by clicking on the right of the transaction.
  • To see if a book you sent was marked received:

    • Sort the TA by "Requested From me" - "All" - "title" - "Descending" and click .
    • Then scroll down to look at all the transactions for that title. 
    • If one of them has a green checkmark beside it, that copy was marked received from you. 
      • You can see who marked it received by looking at the name of the requestor on the right side of the transaction. 
    • If none of them has a green checkmark, no copy sent by you was ever marked received. 
      • Again, you can tell the different requestor apart by looking at the names to the right of each transaction.
    • You can send a Personal Message to any requestor by clicking on the right of the transaction.

 


Related Links: 

How to Use the Transaction Archive