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Book Review of Customer Mania! : It's Never Too Late to Build a Customer-Focused Company

Customer Mania! : It's Never Too Late to Build a Customer-Focused Company
maikai avatar reviewed on + 20 more book reviews


This book used the Yum! company to show how your company can use wise principles to become customer focused. These growing and profit making companies realize that "Profit is the applause you get for taking care of your customers AND creating a motivating environment for your people.