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Customer Service Is More Than a Department: It's An Attitude
Customer Service Is More Than a Department It's An Attitude Author:Tom Reilly Customer satisfaction has been trending downward in recent years. We have lost something as a culture?a politeness and concern for others. This book is for managers, business owners, salespeople, customer service representatives, operations employees, administrative assistants, and credit department associates?people at all levels in a company. ... more »If you serve people, this book is for you.« less