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Customer Service Is More Than a Department: It's An Attitude
Customer Service Is More Than a Department It's An Attitude
Author: Tom Reilly
Customer satisfaction has been trending downward in recent years. We have lost something as a culture?a politeness and concern for others. This book is for managers, business owners, salespeople, customer service representatives, operations employees, administrative assistants, and credit department associates?people at all levels in a company. ...  more »
ISBN-13: 9780944448250
ISBN-10: 0944448259
Publication Date: 8/1/2003
Pages: 91
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Publisher: Motivation Press
Book Type: Paperback
Members Wishing: 0
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